Return Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. You may return most items within 30 days of delivery for a full refund or exchange, provided the item is:

• In its original condition
• Unused and unassembled (if applicable)
• In original packaging with all accessories and documentation
• Accompanied by proof of purchase

2. Return Process

To initiate a return, please follow these steps:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. Receive return instructions and shipping label (if applicable)
4. Package the item securely in its original packaging
5. Ship the item back to us using the provided instructions

3. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure your return is received safely.

4. Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact us. Exchanges are subject to product availability. You will be responsible for any price difference and additional shipping costs.

6. Non-Returnable Items

The following items cannot be returned:

• Custom or personalized items
• Items damaged by misuse or normal wear and tear
• Items without original packaging or documentation
• Items returned after the 30-day return period

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage when possible.

8. Contact Us

For questions about returns or to initiate a return, please contact us:

Email: info@traxchex.world
Phone: +1 250-475-4817
Address: 300 Memorial Blvd, Winnipeg, MB R3C 0N3, Canada